1. What is included in your Full Service Cleaning?
Pool Troopers’ Full Cleaning Service includes balancing the pool chemistry, netting the pool, cleaning the tile, brushing the entire wall surface, vacuuming the pool as needed, cleaning the skimmer and pump baskets, cleaning the filter as needed, and checking the equipment.
2. What’s your most popular cleaning service?
Pool Troopers’ Full Cleaning Service is our most popular cleaning service for all of our customers. Weekly cleanings are the best way to ensure your pool stays clean, blue, and swim safe as much as possible.
3. Is there a less expensive option to your Full Service Cleaning?
Our customers have the option of No Vac Service. Unlike the Full Cleaning, this does not include vacuuming. Customers will be responsible for doing this on their own to ensure a blue, clear and swim safe pool!
4. I need my pool repaired. Does Pool Troopers do that?
YES! Our Mechanics are the best in the Industry, and many of our Mechanics have both been with us for years! You get all that experience, a professional pool mechanic, and a well stocked truck- providing an over 80% first trip repair rate. Learn more about our repair department.
5. What types of swimming pool repairs do you offer?
Pool Troopers offers a comprehensive range of pool repair services, including Pool Automation, Pool Heaters, Pool Plumbing, Leak Detection, Pool Motors, and much more. Our team of fully licensed, trained and certified mechanics is available for any planned maintenance or emergency repair you may need.
We’re here to keep your pool in top condition.
6. How do I schedule a pool repair?
Ready to schedule a pool repair? It’s easy! Give us a call at 866-766-5877 or sign up online with just a few clicks.
7. My electric bill for my pool is very high. Can you do anything to help me lower my bill?
Absolutely, old technology inertia drive pool motors are usually the second biggest energy users at your home. We offer energy efficient variable speed replacement motors that meet Florida’s new Pool Energy Law, and more importantly save you money.
8. What does the Florida Energy Efficiency law mean for my pool?
The simple explanation for this code is: All residential pool pump motors on the circulatory system (attached to your filter) that are greater than 3/4 HP will need to be changed to variable or 2-speed motors when they need to be replaced.
There are exceptions for motors still under manufacturers warranty, but all other motors on the circulatory system of the pool need to be upgraded when replaced.
These new variable speed motors are a huge technological improvement over old inertia drive motors. They will save you money and we guarantee it. If you replace your 1 HP or greater inertia drive motor with a new variable speed motor Pool Troopers Guarantees you will save at least $1000 in energy over a three year period, and we back it up by warranting the motor for the third year ourselves- you can’t lose!
9. The weather is beautiful but my pool is too cold. What’s the best way to heat my pool and/or spa?
Great question! Short answer- Heat Pumps for Pools and Gas Heat for Spas, and yes get both if you have both.
Long answer. There are many times we wish the swim season was extended into the Winter or began early in the Spring. The best way to heat a pool is with a source that can take advantage of that warmer air and turn it into warm pool water.
A Heat Pump is designed specifically to take advantage of the warm air giving us an extended and early swim season. Heat pumps are more dependable and efficient than ever. They can even cool your pool in the summer!
If you need to swim daily for therapy or state of mind a heat pump with a gas heater as a backup is the way to go.
We get asked about gas all the time. Gas Heat is a great option to heat a spa. It is the fastest performing heater and for the small body of water in your spa it is the best way to go. But it is usually too expensive to use to heat a pool except in an emergency instance.
Solar heat for your pool depending upon your house’s roof position may also meet your needs but has less dependability due to roof positioning, trees and cloud cover than does a heat pump.
10. Using my spa is great but I never remember which valves to turn. Is there an app for that?
The answer is Automation, and yes there is an APP for that, but most people find that they do not need that sophisticated an automation system to accomplish their needs. Most users are happy with an Automation system that uses buttons and operates all the functions of their pool and spa, making using your spa one touch simplicity….but if you need all the bells and whistles, we do have an APP for that! You can run your whole house from any internet capable device with top of the line Automation systems.
11. Will my swimming pool & spa be cleaned & serviced on the same day each week?
Yes, we schedule our technicians on a consistent basis to maintain your swimming pool. Exceptions during holiday weeks or severe weather may arise, but we will always communicate schedule changes whenever possible.
12. May I change the day of the week my swimming pool is cleaned or change the technician if I wish?
Pool Troopers service does our very best to accommodate different scheduling issues that may arise. We service neighborhoods based on geographical zones per day. If an issue arises please call our customer service.
