Terms of Service

(Updated April 22, 2022)

 

General

These Terms of Services (“TOS”), together with any Sign Up Form or similar onboarding document(s) (“Sign Up Form”), either as amended from time to time by Pool Troopers, LLC., a limited liability company, its subsidiaries, affiliates, predecessors, successors and assigns (“Pool Troopers,” “us,” “we” and/or “our”), between you (“Customer,” “you” and/or “your” and Pool Trooper, sets forth the terms applicable to your purchase and/or use of our products and services (collectively, the “Services”). You and Pool Troopers together may be referred to herein as the “Parties” and each may be referred to herein as a “Party.” The TOS and Sign-Up Form explains our obligations to you, and your obligations to us in relation to any Services you purchase or otherwise utilize.

You acknowledge that you have read, understand, and agree to be bound by the TOS and Sign-Up Form, as well as all other applicable rules or policies, terms and conditions, or service agreements that are or may be established by us from time to time and are incorporated herein by reference. You may also elect to purchase additional Services (the “Additional Services”) from us, our partners and/or other third parties, which may have their own service agreements or other related terms and conditions, and it is your obligation to review, accept, and abide by those service agreements or other related terms and conditions.

These Terms of Service may be updated from time to time by posting on the website.

Credit Card Authorization:

You hereby authorize Pool Troopers to charge your credit card account for Services rendered and that any authorized work outside of you recurring Services is charged to your credit card account upon completion.

The amount of the charge is specified in the Sign-Up Form or will have been verbally authorized by you with us. No prior- notification will be provided before charging the credit card on the scheduled date. Pool Troopers accepts VISA, MASTERCARD, and DISCOVER cards only.

Pool Troopers will continue to charge the credit card for Services rendered until the final bill is generated after the cancelation of Services. If your credit card fails to process, the balance will be shown at the bottom of your statement.  Declines due to insufficient funds will be reprocessed on the 1st Friday of the month. When the 1st falls on a Friday, the declined balance will be reprocessed the following Friday.

When your credit card is updated, you will receive another Sign-Up Form to accept.

Cancellation Policy:

The Service Period as specified in the Sign-Up Form will automatically renew at the end of any Service Period for the same period as the prior Service Period. Customers may cancel at any time before the 15th of the month, and the service period will end on the last of the current month. If a customer cancels after the 15th of the month, the last day of service will be on the last day of the following month. Commercial customers must provide written notice.

Salt System Specific Terms:

The following additional terms only apply to Premium Chemical Service Customers.

We will provide you with Premium Chemical Service at the address list in the Sign-Up Form (the “Service Address”).  This Premium Chemical Service includes every other week maintenance by a uniformed technician of all chemical levels to keep your pool in swim safe condition. We will bill you every month for providing of the Premium Chemical Services, and you agree to deliver payment on or before the due date on the bill.

This Premium Chemical Service requires a piece of equipment that will be added to the pool at the Service Address. This equipment, a Salt Chlorine Generator, and all its component parts, is part of the Premium Chemical Service, is not being sold or conveyed to you, and you will not have any ownership interest in this equipment whatsoever.  We retain all ownership in the equipment used as part of this Premium Chemical Service.  This equipment will be maintained by us provided the Homeowner continues Premium Chemical Service.  If for any reason you decide to cancel service, we will remove this system and re-plumb at no cost to you.  However, you will be charged a repair fee or replacement fee if the equipment is damaged by you or your agent, and you agree to pay such fees when billed.

You agree that we have the right to access the Service Address at our convenience if the Premium Chemical Service is cancelled or terminated for any reason, for the purpose of removing and reclaiming the Salt Chlorine Generator and all its component parts used as part of this service.  You agree that if we are refused access to the Service Address, or if you otherwise prevent us from removing and reclaiming the Salt Chlorine Generator, you will be charged a replacement fee and will be liable for our expenses to recover said replacement fee from you including, without limitation, prevailing party attorney’s fees and court costs.

Temporary Fuel Surcharges:

Customer acknowledges and agrees that any Temporary Fuel Surcharge as may be imposed from time to time is not represented to be an offset or pass through of Pool Trooper’s costs, and that such Temporary Fuel Surcharge may actually reflect an amount for gross profit or margin.

RESIDENTIAL SPECIFIC TERMS:

The following additional terms only apply to Residential Customers.

Payment Information:

Customers who pay in arrears will be invoiced on the first day of the month for services performed the previous month. Customers who pay in advance will be charged on the first day of the month for services performed in the current month.

If you pay by credit card, you will be charged on the first day of the month. If you pay by check, payments are due by the 15th of the month.

Service Information:

Below is a breakdown of what is included in each type of Service:

Chemical Service

$ 99

Testing and Balancing the Chemicals

Monitoring the Equipment

 

Ideal Homeowners

This every other week service is ideal for homeowners who do not want to deal with buying, storing, and transporting pool chemicals. This homeowner will need to regularly clean their own pool.

 

Brush Basket Filter Service

$ 99

Testing and Balancing the Chemicals

Monitoring the Equipment

Brushing the Walls, Steps, and Benches

Emptying the Pump Basket

Cleaning the Skimmer

Emptying the Inline Leaf Catcher

 

There is an additional charge for Quad and DE Filter cleaning

 

Ideal Homeowners

This every other week service is a great entry-level service for all pools and is ideal for pools with automatic pool cleaners.

 

Full Cleaning ServiceMOST POPULAR

$ 99

Testing and Balancing the Chemicals

Monitoring the Equipment

Brushing the Walls, Steps, and Benches

Emptying the Pump Basket

Cleaning the Skimmer

Emptying the Inline Leaf Catcher

        Basic Filter Cleaning/Backwashing

Netting the Surface

Brushing the Tile

Vacuuming as needed

 

There is an additional charge for Quad and DE Filter cleaning

 

Ideal Homeowners

This service is designed for homeowners who want hands off pool maintenance at a great value.

 

There is an additional charge for Salt Cell Cleaning, Quad Filter Cleaning, and DE Filter Cleaning. These services can be set up on a recurring basis for a discounted cost or scheduled as needed at full charge.

Holidays:

To provide an enjoyable working environment for employees, Pool Troopers will recognize the following holidays throughout the year whereby the business operations will be closed:  New-Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas week. During these holidays, Pool Troopers will make every effort to work ahead, and every attempt will be made to make sure the aquatic environment is in excellent condition and chemicals are plentiful to get through each holiday. During the Christmas week holiday, all schedules will be pushed forward one week. Additionally, the Customer acknowledges that no credit will be provided for these planned skipped days of service.

COMMERCIAL SPECIFIC TERMS:

The following additional terms only apply to Commercial Customers.

Upon starting service, the Commercial Customer will sign a Master Service Agreement which goes into greater detail regarding Services.

Payment Information:

This Agreement is effective on the date of the last signature to this Agreement and will continue for 12 consecutive months following the later of such date. Renewal will be automatic for another like term unless either party gives the other party written termination of at least 30 days before the end of the current term by certified mail, return receipt requested.

  • Each year on the first day of the month in which the anniversary date of this Agreement occurs, Pool Troopers may increase the charges then in effect (the “API”) either by an amount up to the percentage change in the Consumer Price Index over the previous 12 months or 5%, whichever is greater
  • Pool Troopers retains the right to modify pricing at the 90-day mark if chemical usage/labor is outside of the scope that was originally bid
  • If either party terminates the agreement, it will end on the last of the month of the next full billing cycle
  • If the Owner and/or Representative, or the designated Payee of the Owner/Representative falls behind on service payments for more than 60 days, service may be suspended
  • The invoice will be sent by the 1st of the month and will include the last month’s chemical usage and the upcoming month’s labor rate
  • Payments are due within 30-days from the invoice date.

Holidays:

To provide an enjoyable working environment for employees, Pool Troopers will recognize the following holidays throughout the year whereby the business operations will be closed:  New-Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. Accordingly, should a holiday fall on a regular service day Owner and/or Representative should not expect to have Service rendered on that day. These visits may be skipped (not necessarily rescheduled) but every attempt will be made to make sure the aquatic environment is in excellent condition and chemicals are plentiful to get through this skipped holiday. Additionally, the Owner and/or Representative acknowledges that no credit will be provided for these planned skipped days of service.

Additional Cost Services:

It is understood that Pool Troopers will make every reasonable effort to maintain your aquatic facility in a safe and healthy manner.  This may include advising you that services may be necessary at additional cost as they fall outside the normal scope of work. These include:

  • Chemical surcharges due to un-repaired leaks in bodies of water
  • Phosphate/ Black Algae treatments
  • Draining pools to lower the TDS residuals
  • Storm or special clean events
  • Clean-up of broken glass and fecal incidents
  • Significant water level adjustments or draining excessive amounts of high water due to a lack of a functioning pool overflow system
  • Additional visits due to excessive bather loads as defined by permit
  • Properties that have facilities pressure cleaned or landscaping service performed whereby excessive debris is deposited into the water
  • Properties that have the aquatic facility resurfaced and require start-up(s) procedures that are labor-intensive and use excessive chemicals
  • Instances when other chemical and mineral agents are required to maintain clear and balanced water conditions including coagulants, algaecides, sequestering or chelating agents, and flocculants.
  • Additional cleaning due to equipment issues and/or equipment changeouts that may or may not result in downtime
  • Submission for permitting services for equipment change out

Call Our Residential Pool Customer Service Team

Find Your Location