Why does Pool Troopers include the use of their salt system for free?
We are always looking for ways to surprise and delight customers. Providing you with the use of a Pool Troopers Salt System also ensures that we can guarantee swim-safe, clear and perfectly balanced water. We know the equipment because it’s ours, and we take full responsibility for its proper function and maintenance.
What happens if I cancel my service?
If you cancel your Premium Chemical Service, we simply remove our salt system and re-plumb your system as before.
Why is there an initial start-up fee between $25 - $50 for the Premium Chemical Service?
The initial start-up fee covers the full assessment, additional visits and monitoring required to get your pool properly balanced and in perfect swim-shape at the outset. Typically, if your pool water is in relatively good shape the start-up fee is somewhere between $25 to $50. If the pool has any unforeseen issues the fee may be $75 or higher in rare situations, but if that’s the case Pool Troopers will always discuss and quote the fee prior to any work being done during the start-up period.
Are there any additional fees?
Every pool on our Chemical Service Program is charged an annual fee of $15.00 which covers the cost of stabilizer (Isocyanuric Acid) that your pool receives throughout the year. This important chemical acts as a chlorine stabilizer in your pool, allowing it to persist through the activation of sunlight. We charge $15.00 on your March billing for this ongoing service.